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Frequently Asked Questions
Are your prices for real?!
Yes! We have a unique approach that allows us to sell these at such unbelievable prices! See our "about" page for more info.
When can I expect my package?
Depends on where you live. We are based closer to the east coast, so those in the East can get it within 1-2 Days. Those in the west can take up to 5 business days.
Check our shipping policy for further details.
Cutoff time for same day shipments are 2 PM, excluding weekends/holidays.
Where do you ship?
We currently ship everywhere in the contiguous United States
How much does shipping cost?
Zero! To anywhere in the contiguous USA, we cover standard shipping costs. Expedited shipping is available at an additional cost ($25).
Do you ship internationally?
Unfortunately no, not at this time. As much as we would like to make our amazing prices available for everyone , the costs and logistics involved in shipping internationally is delaying that option. We hope to have good news about that one day, just follow our blog for the latest updates ! Or you can follow us on your favorite social media :)
Can I return something if I don't like it?
Yep! You may return your product within 30 days of the product being shipped. See our return policy for more details.
How do you keep my data safe ?
What do you offer over competitor stores?
Prices and customer service. We strive to stand out by providing excellent customer service, and the lowest prices available online. We take these qualities very seriously and is the foundation and goals of the entire Firefly team.
What are some customer service features that you offer ?
For one, we never use robots/automation. Every email or message is answered and reviewed by a human. We offer text and WhatsApp contact, as well as most forms of social media support (Facebook, Twitter, Instagram).
Read more on our blog.
How can I contact you in case of a problem ?
Please visit our contact page and we will be happy to assist you.
When will you get new products ?
To always be on top of deals, make sure to follow us on your favorite social media platforms, and you will be notified as soon as a new product is added to our store. You can also sign up for a our email alerts on the bottom of any page.
I missed a deal, what can I do now?
Make sure to subscribe to get a back-in-stock alert! On the product page of sold out items, there is an option to subscribe for such an alert. Navigate to the correct item you want and subscribe for the alert !
I don't see a product I want!
Send us a message! To request a product you would like, just contact us. A team member will be in touch with you within a few days with a clearer idea of whether we can get it for you. You can request by contacting us here
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